Shipping Delivery: All orders are processed within 24-72 hours, if you need expited processing please contact us and place your order over the phone 1-800-923-2725. Orders are processed and shipped during regular business hours (Monday through Friday 9:00AM - 3:30PM EST, excluding holidays). If we encounter any problems processing or shipping your order you will be contacted within one business day. Undelivered Package: If the address you provided us on your order is undeliverable; we may contact you to verify the address for reshipment. However, you are responsible for the shipping charges, any duties, taxes and/or customs charges that are incurred on the package for both the original and the re-delivered shipment or returned. Shipping Cost: We will ship your orders via UPS: Ground, 2nd Day Air, 3 Day, Next Day Air Service or for international orders: UPS Standard/ UPS Express. The cost of shipping predetermined by our shopping cart system. Where am I able to ship my order to? Pro Video Sales, Inc currently caters to markets in North and South America. Products that ship from US to Canadian or South American addresses are subject to brokerage and duty fees. Where will my order ship from? Pro Video Sales, Inc's Warehouse is located Florida with distribution points located NJ & CA. Can you ship to APO addresses? Yes, please note that in order to prevent any delays in delivery, Please indicate the Physical Address, Phone Number, and all pertinent information in the address field such as: P/O number. How long does it take for you to ship my order? Although every effort is made to process and ship your order within the same day your order is placed, the shipping time is dependent on stock availability. If an out-of-stock or back-order situation arises, we will advise as soon as possible and the products that are on backorder status will not be invoiced until they are ready to ship. Tracking Your Packages: You will receive one or more tracking numbers on the confirmation e-mail/invoice we send you when your order is shipped. This tracking number can be used to check the status of your package at our shipping carriers' online stores: UPS Package tracking: www.ups.com/tracking/tracking.html U.S. customer service: 1-800-PICK-UPS (1-800-742-5877), or firstname.lastname@example.org. Federal Express Package tracking: www.fedex.com/us/tracking/ U.S. customer service: (800) GoFedEx or (800) 463-3339 Returns: Software Products: Whether opened or unopened, software MAY NOT be returned. Any defect issues or concerns, must be directed to the manufacturer Unopened Products (Not Software): Unopened products can be returned up to 30 days from the date of invoice. Opened BlackMagic Design Products: No returns accepted. Opened Other Manufacturer Products: All other manufacturer products must be handled by the manufacturer DIRECTLY. We will be happy to supply you with the manufacturer contact information if necessary. Defective Products: All defective products are to be returned directly to the manufacturer. Most manufacturers request that the customer speak with a Technical Support Representative to determine that the stated product is truly defective. Once a product is deemed defective by the manufacturer, the Manufacturer will issue the Customer an RMA Number. All shipments for defective product should be sent directly to the manufacturer. Please Note: All return requests for Non Defective products are processed through the Pro Video Sales, Inc RMA department. If you have a return issue, please contact the RMA department at rma (at) threeriversvideo. Upon doing so, an RMA request form will be issued and the RMA request will be researched based upon information provided. If approved, and RMA number will be issued. Return shipments will not be accepted without an authorized RMA#.